Downtown Ambassadors make the rounds everyday in Downtown Santa Cruz, providing a welcoming and friendly presence, offering helpful information to visitors and generally keep downtown looking and feeling great.
Ambassadors work seven days a week serving Pacific Avenue and side streets with the goal of supporting a positive experience for visitors, employees, residents and others spending time in the Downtown district. Working closely with the many agencies who support the Downtown district, the Ambassadors will be a valuable link for the business community as well as a welcoming face for visitors.
Downtown Ambassadors are an extension of the businesses in the Downtown District. Funded by Downtown Management Corporation and administered by the Downtown Association, the Downtown Ambassadors are an extension of the great businesses on Pacific Avenue and the side streets. A great customer experience doesn’t begin and end at the threshold of your favorite restaurant or retail store. Ambassadors strive to provide a positive and memorable experience for everyone in the downtown, whether they are visiting from another part of the world, or they live and work in the neighborhood.
There are several ways to contact the Downtown Ambassadors.
For a quick response between 10am and 8pm, you can always call or text 430-6311.
If you’re “Appy” and you know it, you can download our Downtown Community App which will connect you to your Ambassadors, keep you updated on downtown information and provide a convenient portal for reporting downtown issues like messes left on the sidewalk, abandoned bicycles, damaged benches, or anything that needs attention in the neighborhood. You can also report issues right here by clicking this big button: