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- Multi-Location Shop Manager at The Penny Ice Creamery
THE PENNY ICE CREAMERY | Made From Scratch
www.thepennyicecreamery.com
The Penny Ice Creamery is currently seeking an incredible, passionate leader to join our team as a Multi-Location Shop Manager!
The Shop Manager role is a great fit for a hands-on, ambitious, and organized professional who is excited and prepared to manage and oversee Penny teams and locations in Santa Cruz County. This person represents our well-established brand in both Santa Cruz County and Santa Clara County.
The Penny Ice Creamery Shop Manager ensures the smooth and efficient daily operations of multiple locations. This person must be a hands-on, dynamic leader who is comfortable in taking full responsibility for multiple shops. The Shop Manager is able to quickly adapt and change gears throughout the day; they are available on a consistent and reliable basis to meet shop needs and staffing needs as they arise.
The Shop Manager works closely with Upper Management to achieve business objectives at the shop level by implementing strategy through a combination of skillful execution and effective leadership. A strong sense of ownership and personal autonomy are required to succeed in this role, as well as the ability to build and nurture vital relationships with team members, vendors, patrons and the surrounding community.
Job Duties & Requirements:
Staff Management
Train, manage, coach, and discipline staff; upholding expectations of excellence
Ensure smooth daily operations at all times
Schedule staff and analyze labor cost on a weekly basis
Communicate with staff regularly; perform weekly check-ins to ensure success
Be the first point of contact for staff inquiries, questions, and concerns
Monitor and manage staff breaks
Conduct working interviews to assess potential candidates
Anticipate future staffing needs; strategize with Upper Management
Monitor staff adherence to business policies and take corrective actions as needed
Build and maintain a strong, hands on managerial presence in multiple shops
Guest Service Management
Demonstrate excellence, warmth and professionalism in all guest service interactions
Serve as a brand ambassador for The Penny Ice Creamery; proudly represent the core values of the business
Uphold The Penny Ice Creamery reputation and that of The Glass Jar, Inc.
Resolve delicate guest service situations with poise and professionalism
Inventory Management
Oversee product quality at multiple locations
Conduct weekly paper goods inventory at multiple locations and place orders as needed
Conduct regular kitchen and ice cream inventories for multiple locations
Coordinate deliveries of product across locations using requisition protocol
Monitor & order apron, towel, sanitizer and soap inventory as needed
Monitor inventory for all products or items at multiple locations as needed
Shops Management
Ensure health safety protocols are followed at multiple shop locations; ensure shop and staff preparedness for impromptu health inspector visits
Oversee daily shop upkeep to maintain an impeccable presentation
Maintain and troubleshoot essential equipment, communicating any major issues to Upper Management
Manage change banks; Monitor deposits and cash reconciliation for accuracy
Make cost-cutting and efficiency recommendations to Upper Management based on regular assessment
Benefits & Perks Include:
Medical/Dental/Vision Insurance
Competitive Compensation
Paid Time Off
Opportunities for Advancement
Company Outings & Gatherings
Discounts at Select Local Businesses
CalSavers Retirement Savings Program
Paid, Hands-On Training
Ice Cream and Coffee!
The Glass Jar, Inc. is a farm-to-table restaurant group established in Santa Cruz, CA with a focus on the nexus of food and community. The Glass Jar, Inc. owns and operates The Penny Ice Creamery, The Picnic Basket, and various community events.
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Equal Employment Opportunity Statement
At The Glass Jar, Inc., we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. The Glass Jar, Inc. believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.Full-time
Compensation
$66,650.00 - $70,000.00 per year starting salaried exemptHow To Apply
Email your resume to jobs@theglassjar.com, or apply online through our website or Indeed!